RETURNS AND EXCHANGES
Returns and Exchanges Policy
At WANOWA, we want you to be completely satisfied with your purchase. If you have any questions or concerns regarding your order, please don't hesitate to contact us. Below is our Returns and Exchanges Policy, outlining the procedures and guidelines for returning or exchanging items purchased from our website.
1. Returns
Unused and Unopened Items: We accept returns of unused and unopened items within 24 HOURS of delivery. Items must be in their original packaging and in the same condition as received.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly and provide a replacement or refund as needed.
2. Exchanges
Incorrect Items: If you receive an incorrect item or size, please contact us within 2 DAYS of delivery to arrange for an exchange. We will provide instructions for returning the item and ensure you receive the correct item promptly.
Size or Style Exchange: If you need to exchange an item for a different size or style, please contact us to initiate the exchange process. Exchanges are subject to product availability.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact Us: Send an email to wanowausa@gmail.com with your order number and details of the item(s) you wish to return or exchange.
Return Authorization: Once your request is received, we will provide you with a Return Authorization (RA) number and further instructions for returning the item(s).
Return Shipping: Please securely package the item(s) and ship them back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to our error.
4. Refunds
Refund Process: Refunds will be processed within 5 business days] of receiving the returned item(s). Refunds will be issued to the original payment method used for the purchase.
Return Shipping Costs: Please note that return shipping costs are non-refundable unless the return is due to our error.
5. Exceptions
Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description or contact us for clarification before making your purchase.
Custom Orders: Custom or personalized items are non-returnable and non-refundable unless they are defective or damaged upon receipt.
6. Contact Us
If you have any questions or need further assistance regarding our Returns and Exchanges Policy, please don't hesitate to contact us at [your contact email] or [your phone number]. Our customer service team is here to help.
